CoffeeJackpot Privacy Policy 2026 | UK Players

We collect the details you give us when you register: your name, date of birth, address, email address, phone number and the password you choose. During identity verification (KYC) we may also ask for a photo ID, proof of address and, where needed, evidence of how you fund your play. When you deposit or withdraw, we record transaction details such as the payment method used and amounts in GBP. We also gather technical data, including your device type, browser, IP address and activity on the site, along with records of any messages you send to our support team.

We use your information to open and run your account, confirm that you are who you say you are and of legal age, process deposits and withdrawals, and answer your questions through live chat or email. We also use it to keep our platform secure, spot unusual or fraudulent activity, meet our legal duties and support safer gambling. Where you have agreed to receive offers, we may use your contact details to tell you about promotions. You can change your marketing choices whenever you like, and opting out will never affect your ability to play.

Under UK data protection law we need a lawful reason for every way we use your data. We rely on contract when we handle information needed to provide your account and process payments. We rely on legal obligation when we carry out identity checks, anti-money-laundering controls and safer gambling duties. We rely on legitimate interests for fraud prevention, security and improving our service, always weighing this against your rights. Where we send marketing or use optional cookies, we rely on your consent, which you can withdraw at any time.

We do not sell your personal data. We share it only where necessary with trusted providers acting on our behalf, such as payment processors handling Visa, Mastercard, PayPal, Apple Pay, Trustly and Paysafecard transactions, identity verification services, hosting and security partners, and customer support tools. We may also disclose information to regulators, law enforcement or other public authorities when the law requires it, and to professional advisers where needed. Every provider we use is expected to protect your data and use it only for the purpose we have given them.

We keep your information only for as long as we need it for the purposes described here. Account and transaction records are generally held for the period required by gambling, tax and anti-money-laundering rules after your account is closed. Identity documents gathered during KYC follow the same approach. Support correspondence and technical logs are kept for shorter, defined periods. When data is no longer needed, we delete it or anonymise it so it can no longer be linked to you. If you would like specifics for a particular record type, our privacy team can explain.

You have important rights over your personal data. You can ask for a copy of the information we hold, request corrections to anything inaccurate, and in some circumstances ask us to erase it or limit how we use it. You can object to processing based on legitimate interests, object to direct marketing at any time, and ask for your data in a portable format. Some requests may be limited where we must keep records by law. If you are unhappy with our response, you may complain to the Information Commissioner's Office, the UK data protection regulator.

We protect your account with password-protected access and require KYC verification before full use, which helps guard against unauthorised activity. We apply technical and organisational measures designed to prevent loss, misuse or unauthorised access, and we limit internal access to people who genuinely need it. No online service can promise absolute security, so we encourage you to use a strong, unique password, keep your login details private and contact us promptly if you suspect anyone else has used your account.

We use cookies and similar tools to keep the site working, remember your preferences, understand how pages are used and, where you agree, support marketing. Essential cookies are needed for secure login and cannot be switched off, while optional ones are only set with your consent. You can adjust your choices through your browser or our cookie settings at any time. For a full breakdown of the cookies we use and their purposes, please read our separate cookie policy.

If you want to exercise any of your rights, ask a question about this policy or raise a concern, please contact our Data Protection Officer through the support channels in your account, either live chat or email, and mark your message as a privacy request. We may need to confirm your identity before acting on it, and we aim to respond within the timeframe set by UK law, normally one month. Our team treats every request seriously and will explain the outcome clearly.

We may update this policy from time to time to reflect changes in the law, our services or how we handle data. When we make a material change, we will tell you through the site or by email, and the revised version will show the date it took effect. We encourage you to review it occasionally. Gambling should always be enjoyed responsibly, and if you ever feel your play is becoming a problem, our team can point you towards support and tools such as deposit limits and self-exclusion.